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Olive Garden shakes up Logan's taste buds
(and pocket pagers)
By Jill Prichard
One hour and twenty minutes after you check in, your pocket begins to
vibrate and a song lets you know, finally, after all the anticipation,
you have a seat at the grand opening of the long-awaited Olive Garden
restaurant in Logan.
Issuing pagers to customers on the waiting list was one of the busiest
positions of the newest restaurant in Logan. People poured in to get
their names on the list and were sent away with little beepers that
would let them know that a table was ready.
This caused more confusion than was intended. I was issued one and
was told that my wait would be about 45 minutes. With that in mind,
I headed back to a friend's house so that they could pick up a book
to read during our wait. It was about the corner of 700 North and 200
East that our pager started singing to us.
I turned my vehicle around and we proceeded back to the restaurant
amazed that this was about a five minute wait.
To our dismay, we had learned that they went off when you got out of
range.
I wasn't alone in the massive pager confusion.
I talked with General Manager James "Jim" Grider. I asked
him what he was anticipating for this evening. Grider replied, "To
be busy, and to have things run smoothly."
With what seemed like several hundred white Olive Garden shirts, I
thought that it was near impossible for the night to run smooth.
"We hired about 165 employees, and half are here tonight,"
added Grider.
It was an amazing operation. I had my chair pulled out for me as I
approached my table. It seemed as if every section of the restaurant
had its own manager, hostess and a myriad of other people always checking
on you.
I questioned my hostess about some of the things that I noticed. I
wanted to know more about this operation from a worker's point of view.
"It is hectic, but full of energy," said Angela Chatterly.
Chatterly is a resident of Logan and has worked in several other restaurant
chains, but praised the eight days of training she received to be an
employee at the Olive Garden.
I asked what exactly did they do while in eight days of training. They
were able to taste everything on the menu, also taste and learn about
the wines and learn about Tuscany, Italy, which is the home of Olive
Garden.
She was somewhat overwhelmed with the crowds of people coming in, but
thankful they were also being helped by trainers that came in from every
Olive Garden in Utah and also some from Oregon and Washington.
With beautiful racks of expensive wines, exquisite rock walls intermixed
with some brick, the only thing this night was lacking was enough room
to fit this hungry valley.
The menu hasn't changed, the desserts are still rich with flavor and
with enough people in a restaurant to make any fire marshal cringe,
this was a tasty beginning to a new Logan tradition.
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